Frequently Asked Questions.
Our FAQ page provides answers to the most common questions about our products, services, and policies. Find helpful information on ordering, shipping, returns, account management, and more. If you need further assistance, our support team is ready to help.
General
We offer a wide variety of products, including e-cigarettes, vape pens, mods, tanks, coils, e-liquids (various nicotine strengths and flavors), disposable vapes, tobacco products (cigarettes, cigars, rolling tobacco), lighters, rolling papers, pipes, hookahs, shisha, accessories, and a selection of THC Delta products.
Yes, we carry a variety of CBD and THC Delta products. Please be aware of your local laws and regulations regarding these products before purchasing.
You must be 21 years of age or older to purchase any tobacco, nicotine, vape, or THC Delta-related products. We strictly enforce this policy and require valid photo ID for age verification in-store. For online orders, we use AgeChecker.Net for age verification.
Our e-liquids typically range from nicotine-free (0mg) up to the highest allowable strength in our region. We offer a variety of options to suit different preferences. (Be specific if your region has regulations on nicotine strength).
Manufacturer warranties vary. We will assist you with any warranty claims according to the manufacturer's policy. For disposable products, we typically do not offer warranties, but we will address any immediate issues upon purchase.
Due to health and safety regulations, we generally do not offer flavor testing directly from bottles. However, we may have tester devices available for some flavors, or we can describe the flavor profiles in detail.
Vape pens are generally smaller, simpler devices, ideal for beginners or those seeking portability. Mods are larger, more powerful devices that offer customizable settings and often produce larger vapor clouds.
Choosing the right coil depends on your vaping style and preferences. Our staff can help you select the appropriate coil based on your device, desired wattage, and flavor preferences. We'll consider factors like resistance and coil material.
Yes, we carry a full range of tobacco products, including cigarettes, cigars, chewing tobacco, and rolling tobacco.
Legal & Policy
We accept cash on local delivery, Credit/Debit Cards, PayPal and other payment options - as a CashApp, Venmo and Crypto.
We frequently have special offers and promotions. Ask our staff about current deals or sign up for our Loyalty program to receive updates on discounts and promotions.
Yes we do but you have to be our club member go get access.
Yes, we ship within the United States. We do not ship internationally. We do not ship products to locations where they are illegal or banned. It is your responsibility to know the laws in your state.
We offer free shipping on all orders over $25. Shipping costs for orders under $25 $4.95
We offer a 30-day return policy on most unopened products.
Yes, we are an authorized dealer for all the brands we carry. We only sell authentic products.
Our store hours are Monday-Friday: 9.00AM to 8.00PM Saturday 10 AM to 9 PM, Sunday Closed. You can contact us via email at info@stellarpuff.com or call us at (800) 306-4340.
Unfortunately we do not have walk-in retail store at this moment but it will coming in the end of the fall 2025.
